SEOTM specializes in the development of chatbots for business process automation. Solutions that save company resources, improve communication, and are an effective marketing tool.
Why SEOTM?
- More than 3 years of experience in chatbot design and development and more than 10 years of expertise in business automation solutions and e-commerce development;
- Experienced development team. They do not work with template builders, but develop fully functional business solutions;
- The first project to develop a chatbot for automating customer correspondence, collecting requests, and transferring them to CRM was implemented back in 2016, long before the topic became mainstream;
- Over 10 years of experience in e-commerce and business automation. They have extensive experience in creating complex systems and expertise in implementing effective business solutions;
- Promoting bots. They help to promote your bot by attracting the target audience.
What can SEOTM solutions do?
- Get new customers. Sales funnels in chatbots are a rational solution to increase the number of transactions. The chatbot functionality allows you to receive the necessary information from the customer, automatically accept the order, and import it into the CRM system for further processing;
- Retain and return customers. With the help of sending personalized offers, gamification, bonuses, reminders of events and other important events, you can effectively keep in touch with current customers and restore contact with old ones;
- Automate service and reduce the workload on staff. A chatbot allows you to reduce the human factor and cut staff costs by taking over some of their functionality: providing consultations, answering frequently asked questions, checking order statuses, calculating invoices, etc;
- Automate template BUSINESS PROCESSES, such as generating and sending reports, invoices, purchase certificates, certificates and other documents. It increases the speed of submitting reports by employees, registering events, receiving all notifications, adding photos, sending your geolocation, and so on. This will ensure comprehensive data integration with your business information systems;
- Auto sales funnels. In the tourism industry, a chatbot is indispensable for the process of selecting a tour based on the data that can be collected as a result of a survey: the date and period of departure, the number of people and the client’s budget. For a real estate agency, a chatbot can conduct a customer survey and generate a personalized offer based on their answers.
Chatbot capabilities:
- The ability to develop even the most complex functionality;
- Access to the customer base;
- Detailed information on subscribers, the history of their messages and actions;
- Integration with CRM systems;
- A service or resource that is connected via API can be integrated with a bot.
Online payment functionality:
The chatbot includes the ability to send a message or a link to online payment, so orders can be accepted directly from the bot. All data that the bot receives from the user is stored in the database. It is possible to send messages to each customer.
Types of chatbots by the types of tasks that can be automated right now:
- Support service;
- Delivery service;
- Work with personnel;
- Conferences, forums;
- Booking, buying tickets;
- Travel bots;
- Service sector;
- Financial institutions and banks;
- Personalized solutions. A chatbot with any functionality adapted to your tasks.
Stages of creating a chatbot:
- Designing user scenarios;
- Preparation of a platform on the server;
- API development;
- Development of the bot, implementation of user scenarios;
- Testing the functionality;
- Launch of the official bot;
- Support, maintenance, and development of the bot;
- Promotion of a chatbot.
SEOTM specializes in the development of chatbots for business process automation. Solutions that save company resources, improve communication, and are an effective marketing tool.
Why SEOTM?
- More than 3 years of experience in chatbot design and development and more than 10 years of expertise in business automation solutions and e-commerce development;
- Experienced development team. They do not work with template builders, but develop fully functional business solutions;
- The first project to develop a chatbot for automating customer correspondence, collecting requests, and transferring them to CRM was implemented back in 2016, long before the topic became mainstream;
- Over 10 years of experience in e-commerce and business automation. They have extensive experience in creating complex systems and expertise in implementing effective business solutions;
- Promoting bots. They help to promote your bot by attracting the target audience.
What can SEOTM solutions do?
- Get new customers. Sales funnels in chatbots are a rational solution to increase the number of transactions. The chatbot functionality allows you to receive the necessary information from the customer, automatically accept the order, and import it into the CRM system for further processing;
- Retain and return customers. With the help of sending personalized offers, gamification, bonuses, reminders of events and other important events, you can effectively keep in touch with current customers and restore contact with old ones;
- Automate service and reduce the workload on staff. A chatbot allows you to reduce the human factor and cut staff costs by taking over some of their functionality: providing consultations, answering frequently asked questions, checking order statuses, calculating invoices, etc;
- Automate template BUSINESS PROCESSES, such as generating and sending reports, invoices, purchase certificates, certificates and other documents. It increases the speed of submitting reports by employees, registering events, receiving all notifications, adding photos, sending your geolocation, and so on. This will ensure comprehensive data integration with your business information systems;
- Auto sales funnels. In the tourism industry, a chatbot is indispensable for the process of selecting a tour based on the data that can be collected as a result of a survey: the date and period of departure, the number of people and the client’s budget. For a real estate agency, a chatbot can conduct a customer survey and generate a personalized offer based on their answers.
Chatbot capabilities:
- The ability to develop even the most complex functionality;
- Access to the customer base;
- Detailed information on subscribers, the history of their messages and actions;
- Integration with CRM systems;
- A service or resource that is connected via API can be integrated with a bot.
Online payment functionality:
The chatbot includes the ability to send a message or a link to online payment, so orders can be accepted directly from the bot. All data that the bot receives from the user is stored in the database. It is possible to send messages to each customer.
Types of chatbots by the types of tasks that can be automated right now:
- Support service;
- Delivery service;
- Work with personnel;
- Conferences, forums;
- Booking, buying tickets;
- Travel bots;
- Service sector;
- Financial institutions and banks;
- Personalized solutions. A chatbot with any functionality adapted to your tasks.
Stages of creating a chatbot:
- Designing user scenarios;
- Preparation of a platform on the server;
- API development;
- Development of the bot, implementation of user scenarios;
- Testing the functionality;
- Launch of the official bot;
- Support, maintenance, and development of the bot;
- Promotion of a chatbot.
